What is SAFe® Advanced Facilitator: Conflict and Collaboration?
Unlock the power of facilitation in complex environments with the Advanced Facilitator: Conflict & Collaboration Micro-Credential. Designed for experienced facilitators, Agile coaches, Scrum Masters, and team leads, this course takes you beyond basic tools and techniques into the real-world dynamics of team tension, stakeholder alignment, and productive dialogue.
Great facilitators don’t avoid conflict—they transform it into clarity, cohesion, and progress. In this course, you’ll develop the emotional intelligence, structure, and techniques to foster collaboration—even when stakes are high and opinions clash.
Whether you’re leading a retrospective, a planning session, or a critical decision-making workshop, you’ll walk away with a toolkit for guiding groups toward trust, understanding, and shared outcomes.
What will you Learn?
- Master advanced facilitation skills for high-stakes and emotionally charged environments.
- Navigate and de-escalate conflict through proven dialogue models and decision- making techniques.
- Create psychologically safe environments that foster openness, creativity, and feedback.
- Adapt your facilitation style to different personalities, cultures, and team dynamics.
- Apply group development theory to guide teams through conflict toward high performance.
- Use empathy, structure, and purposeful communication to turn resistance into engagement.
This is more than a micro-credential—it’s a mindset shift. You’ll return to your role equipped to handle the hard conversations, align diverse stakeholders, and lead teams through complexity with courage and grace.
What is Included?
The materials presented are the latest from SAI. Upon completion, you will be registered for the SAFe® Advanced Facilitator: Conflict and Collaboration exam.